Our Policies

RENTAL POLICY

Minimum Age Requirement

Guests renting our properties must be at least 25 years of age.

Reservation Deposit

A reservation deposit of $500–$750 is required to secure your booking. We accept personal and business checks, Venmo, and Zelle. An email confirmation will be sent upon receipt of the deposit.

Payment Schedule

50% of the total rental amount is due 90 days before arrival.

The remaining balance is due 30 days before arrival.

Security Deposit

Certain properties require a security deposit. Security deposits are held for 7–10 days following check-out while the property is cleaned and inspected. If no damage, excessive cleaning, missing items, or other charges are identified, the security deposit will be refunded promptly.

Cancellation Policy

120 or more days before arrival: Full refund.

60–119 days before arrival: 50% refund.

Fewer than 60 days before arrival: No refund.

Exceptions may be considered in cases of documented emergencies.

Arrival and Departure

We personally meet and greet every guest to familiarize them with the property and surrounding area. We ask that the person making the reservation, or another responsible member of the group, be present at check-in.

Please provide an estimated arrival time and call or text 30–60 minutes before arrival so we can meet you at the property. We also ask guests to notify us by phone or text upon departure.

Privacy

We respect our guests' privacy. We will contact you the day after arrival to ensure everything is comfortable and to address any needs or concerns. We live near all of our properties and are available if assistance is needed. We will only enter a property in the event of an emergency, at a guest's request, or when necessary for essential maintenance. Occasionally, we may be present on the property for outdoor maintenance. Our goal is to make you feel at home while helping preserve the property for future guests.

Non-Smoking Policy

All properties are strictly non-smoking. A cleaning surcharge of up to $100 per room may be charged if smoke is detected inside the property. Smoking is permitted outdoors only and away from open doors and windows.

Pet Policy

Dogs are permitted only at designated pet-friendly properties.

Guests must pick up after their pets. Waste bags are provided and should be disposed of in outdoor garbage bins.

Dogs should have appropriate flea prevention.

Guests should provide a dog bed or crate if a dog will be left unattended.

Dogs are not permitted on beds or furniture. If a dog barks excessively and neighbors report a disturbance, we may require the guest to remain with the dog or remove the dog from the property.

Pet fees do not cover damage caused by pets. Additional cleaning, repairs, or replacement costs resulting from pet-related damage will be charged accordingly.

Amenities

All properties include linens and towels, fully equipped kitchens, hand soap, shampoo, conditioner, hair dryers, irons, and ironing boards. Guests are asked to use facial tissues or designated dark washcloths for makeup removal. Replacement charges may apply for stained or damaged linens and towels.

Neighborhood and Quiet Hours

Our properties are located in residential neighborhoods. Quiet hours are from 9:00 PM to 9:00 AM. Guests are expected to behave respectfully toward neighbors and the surrounding community. Excessive noise, parties, or disruptive behavior may result in immediate eviction without refund.

Agreement

By submitting a reservation deposit, making any rental payment, or occupying the property, the guest acknowledges that they have read, understood, and agree to abide by these Rental Policies and Agreement.

Thank you for choosing Aurora MainStays. We look forward to hosting you.